Testimonials From Our Customers
"Customer service and technical expertise are the cornerstones at Browns Automotive. I have been impressed with some real impressive diagnosis and practical repairs to some obscure strange problems with my old personal vehicles. Thank you Brown's ! "
Public Works Director
City of Black Diamond
"To whom it may concern,
I am taking the time to write a testimonial about Brown's Automotive, as I have had nothing but positive experiences with them. Not only have they saved me money, but they have provided courteous, prompt service. I drive a car with very high mileage and Brown's has kept it running well past it's normal life expectancy. The quality of their workmanship has kept me from needing to purchase a new car. I am so confident in their abilities that I will probably have them replace my engine when the time comes. It is difficult nowadays to find the old-school trustworthiness I have found at Brown's and I won't take my car anywhere else!
Roland C. Staiano
"Browns Automotive has taken good care of me and all my cars.
One time, they saw a car along the side of the road that looked like mine; they called me to see if it was me and if I was OK.
Their service is excellent and their estimates right on the money. Even though I own a Lexus now, I still go to Browns Automotive. Their staff, owner & mechanics are outstanding. You won’t be sorry if you trust your car and yourself to their care."
"I have known Ken Brown for about seven years. In that time he has bailed out my business more times than I can count. Whether you need service and repairs to your car, semi truck, excavator, or even large crane: he is the one to call. What do you get when hiring Browns Auto or Browns Mobile?
- Unsurpassed knowledge: As an on-sight equipment mechanic he has mastered the art of "just get it done". Many mechanics just replace parts. They make money on the parts as well as the labor. Ken looks to the heart of the matter and can frequently just fix the part because he truly understands the part and how it works on the vehicle.
- Honesty: Some businesses survive by getting as much money out of each customer as possible and some businesses survive by treating people right and getting repeat business and referrals. Browns is the latter.
- Environmentally friendly: Great care is taken to recycle or dispose all waste in a responsible fashion.
- Community Conscious: Browns supported striking teachers with coffee and food and has adopted a section of road through the county "adopt a highway" program.
During the time I have worked with Ken, he has become more than just a business associated; he and his family have become family members to us. It is rare to find a business that cares more for the people they serve."
Owner: Coast to Coast Builders
"what can I say about Ken Brown and Browns Automotive? From the moment that I walked in the front door and was greeted by the friendly staff. To the moment that they brought my car around front, finished on time and done right, I felt right at home. From the estimate that was very reasonable, they assured me that no charges or work would be added above and beyond the estimate without my approval. I guess what I am trying to say is that Browns automotive took care of me so well the first time that I used their services, I now would never consider taking my or my wife’s car anywhere else for service."
Suzanne and Mitch Hemphill